Returns and Refunds
30-Day Returns
Need to return or exchange an item?
You have 30 days from the date of delivery to register your return.
The process is simple and can be started through the link provided below.
Important Information for Promotions
For promotions such as 1+1, 2+1, etc., all items included in the offer must be returned together in order to receive a refund or store credit.
It’s possible to exchange one of the items for a different size or colour, as long as it’s the same product.
If you only wish to exchange one item, simply return that specific item and keep the rest.
Return Period
You have 30 days from receipt to return your item.
The return must be shipped within this timeframe.
You don’t need to provide a reason for your return.
Return Conditions
Items must be unused, unwashed, and in their original condition, with all tags still attached.
Products must be suitable for resale.
Return shipping costs are the responsibility of the customer and are non-refundable.
Return Costs
Return shipping costs are covered by the customer and depend on the chosen carrier.
Processing Time
For exchanges, processing begins immediately after registration.
Standard returns are processed within 10 business days after being received at our warehouse.
You’ll receive a confirmation email once your refund has been issued.
Depending on your bank, the refunded amount may take up to 3 business days to appear in your account.
Need Help?
If you have any questions about your return, please contact our team at info@luneraboutique.com — we’re always happy to help.