We aim to process and ship all orders within 24–48 hours after they are received.

Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking information.

This email contains the details you need to easily follow the progress of your shipment.

Use the tracking information provided to track your package through our Order Tracking Page.

We understand the excitement of receiving your order! ✨

We do everything we can to ensure you receive your items as quickly as possible. Delivery times may vary depending on several factors:

🕒 Processing Time

Once your order is placed, it typically takes 24–48 hours to process.

During busy periods, processing may take slightly longer.

🚚 Shipping Options

Delivery time also depends on the shipping method you choose:

• 
  Eco Shipping – May take a little longer due to sustainable transport routes.
  
• 
  Standard Shipping – Slower than express shipping.
  
• 
  Priority Insured Shipping – The fastest option available.
  

The choice between eco-friendly or faster delivery is entirely up to you. 💚

📍 Delivery Location

Shipping times may vary depending on your location.

Deliveries to remote areas may take longer than those to central regions.

📅 Weekends & Public Holidays

Please note that delivery may take longer during weekends and public holidays.

📦 Track Your Order

Once your order has been dispatched, you will receive a tracking email.

This allows you to easily follow your package and view the estimated delivery date.

💛 We’re Here to Help

Thank you for your patience and trust. If you have any questions regarding delivery, we’re always happy to assist.

Please don’t hesitate to reach out to our customer support team. 💌

Refund Process

Once your return has been received at our warehouse, your refund will be processed within 10 business days.

Track Your Return

You can follow your return package using the tracking information provided by your shipping carrier.

The 10-business-day refund period begins the moment your return is delivered to our warehouse.

Refund Confirmation

As soon as the refund is issued, you will receive a confirmation email from us.

Refund to Your Bank Account

Please note: depending on your bank or payment provider, it may take up to 3 additional business days for the refund to appear in your account.

Still haven’t received your refund?

If your refund has not appeared after this timeframe, please contact us at:

📧 info@luneraboutique.com

Our team will be happy to assist you as quickly as possible.

30-Day Return Policy

We offer a 30-day return period, during which you may return your order without providing a reason.

This period begins on the day you receive your package.

Return Conditions

• Items must be unused, in perfect condition, and with all tags attached
  
• Shipping costs are non-refundable
  
• The package must be returned within the 30-day return period

Within 30 days of receiving your order, send an email to info@luneraboutique.com and let us know which item(s) you would like to return.

Our customer service team will quickly send you the return instructions.

Simply follow the steps provided to complete your return safely and easily.

We offer a wide range of payment methods to make your shopping experience easy and secure.